Privacy Policy

This is the internet privacy policy for http://www.rotoflex.com (the “Website”)

This website is the property of Rotoflex Limited. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy and cookies policy our position regarding certain privacy matters and the use of cookies on this Website.

This policy covers all data that is collected from visitors with us whether directly via http://www.rotaflex.com by phone or via email and our contact form. This policy is updated in line with changes to the Privacy Legislation and Regulation we request that you re-review from time to time.

This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website, by phone, contact form or via email.

We are required under the Data Protection Act 1998 and General Data Protection Regulation 2016 to have a data controller. For the purpose of the Data Protection Act 1998 and General Data Protection Regulation 2016 our data controller is ______________________ and can be contacted via email at [ add the appropriate email address].

1. Information we collect

In operating our Website we may collect and process the following data about you:

1.1 Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.

1.2 Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page, contact form.

1.3 Information which you provided to us, when you communicate with us for any reason, by phone, letter or email.

2. Use of cookies

We may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our sponsors and partners.

Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.

We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive, they help us to improve our Website and the web service we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.

Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website. For more information on cookies, you can read the guidance at All About Cookies.

3. How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

4. Use of your information

The information that we collect, process and store relating to you is used to enable us to provide the services you have requested to you. In addition, we may use the information for the following purposes:

4.1 To provide you with the information you have explicitly requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.

4.2 To meet our contractual commitments to you.

4.3 To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.

4.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

4.5 We
may contact you about our (3rd Party) service partner goods and services by any of the methods that you consented to at the time your information was collected.

4.6 If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided explicit consent and only by those means you provided consent for.

4.7 If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

5. Storing your personal data

5.1 With the exception of our email marketing system we do not transfer data that we collect from you to locations outside of the European Economic Area for processing and storing.

5.2 We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

5.3 Data that is provided to us is stored on our secure servers.

5.4 With the exception of our email marketing system, we do not use cloud technology.

5.5 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

6. Disclosing your information

Your information will be kept PRIVATE & CONFIDENTIAL and will not be disclosed, with the exception of the following four circumstances:

6.1 Where we sell any or all of our business and/or our assets to a third party.

6.2 Where we are legally required to disclose your information.

6.3 To assist fraud protection and minimise credit risk.

6.4 The minimum details necessary to administer our email marketing campaigns, to which you have signed up to receive and for which you have given consent.

7. Third party links

7.1 You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for 3rd Party policies whatsoever as we have no control over them, or the content on 3rd Party Websites.

8. Access to information

8.1 The Data Protection Act 1998 and General Data Protection Regulation 2016 gives you the right to access the information that we hold about you.

8.2 Please note that any demand for access may be subject to payment if your request is manifestly unfounded, excessive or repetitive. In all other circumstances access to any/all data which we might hold on you is Free of Charge. Should you wish to receive details that we hold about you please contact us using the contact details below.

9. Right to be Forgotten

9.1 If you have in the past subscribed to our newsletter, you are free to unsubscribe at any time, by clicking the unsubscribe link provided in the footer of all newsletters. Clicking this link will automatically remove you from our mailing list and you will cease to receive newsletters and other marketing communications from us.

9.2 If you are a former customer and wish to be removed from our mailing list and customer records – unsubscribe from our newsletter as described above and drop is a note by email to [give the appropriate email address] and our business administrator will remove all your details with the exception of those we are legally bound to keep for accounting purposes in accordance with HMRC & Company House regulations.

10. Data Retention

10.1 Customers: Your data will be collected, stored and processes as per the terms and conditions of your unique customer service agreement, which includes a section on Data Protection as well as Data Retention, which you will have signed and consented to prior to Rotaflex providing services to you.

10.2 You can as stated in Section 8 of this privacy policy ask to be completely forgotten by following the instructions above.

11. Contacting us

We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at info@rotaflex.com
If you would prefer to write to us then our contact address is RotaFlex Limited
14 Rawreth Industrial Estate
Rawreth Lane, Rayleigh, Essex,
SS6 9RL, United Kingdom

Policy Updated: 22 March 2018

Rotaflex Industrial Cleaning System